What do you need?A clear starting point
Flexible ways to engage
Bring Zelen in where the work needs us.
Start with a focused assessment, assign us a defined outcome, build a tailored application, add experienced capacity, or establish an ongoing operating relationship.
Who should own it?The right responsibility model
How should it be purchased?Commercial terms that fit the work
We recommend the structure. You do not have to design the engagement yourself.
TransparentScope, ownership, pricing and change terms are clear.
FlexibleStart focused and expand only when the work requires it.
Easy to engageBring us the problem. We recommend a practical path.
Built for continuityMove between delivery, support and operations without restarting.
Start with what you need
How can Zelen help?
Choose the situation closest to yours. Each starting point can connect to the capabilities, products and level of ownership the work requires.
Assess and advise
Find clarity before committing to a larger initiative.
Zelen establishes the facts, identifies risks and opportunities, and creates a practical route forward.
Typical engagementFixed-scope assessment, T&M advisory or advisory retainer.
Common services
- Assessments and health checks
- Strategy and architecture
- Roadmaps and business cases
- Governance and operating models
- Executive advisory
Build your engagement
A clear path, shaped around the work.
Make three simple selections to see how the engagement can come together. Zelen validates the final structure with you before work begins.
Application Management Services
Stabilize today. Build independence for tomorrow.
Our goal is not permanent dependency. Zelen helps stabilize the ERP environment, strengthens the customer team, and remains available as experienced capacity when needed.
Active AMSStabilize & Enable
Hands-on support while capability is built.
- Stabilize the application environment
- Resolve critical issues and backlog
- Establish support processes and ownership
- Improve configuration, integrations and reporting
- Document, train and transfer knowledge
- Build the improvement roadmap
Readiness, not an arbitrary date
Clear ownership · Documented processes · Knowledge transfer · Stable backlog · Team readiness
Sustain & ExtendOngoing AMS
Experienced capacity when and where it matters.
- Staff augmentation and specialist expertise
- Mini-projects and enhancements
- Integration and reporting changes
- Release assistance
- Backlog and temporary capacity
- Escalation support and Phase 2/X
Major change or renewed instability can move the engagement back into Active AMS. The model flexes with the environment.
AMS pricing paths
Pay for the access and predictability you need.
Starting rates are shown for transparency. Final scope, response expectations and service terms are confirmed in the engagement agreement.
Pay As You Go
Starting at$205/ hour
For occasional support, small requests and unpredictable needs.
- Pay only for hours used
- No prepaid commitment
- Standard scheduling and response terms
Flexible commitment
100-Hour Flex Bank
100 hours at$195/ hour
$19,500 total
- Available for six months
- Oldest hours consumed first using FIFO
- Usage and balance reporting
- No mandatory monthly repurchase
- Replenishment requires your approval
Reserved AMS Capacity
100 hours monthly at$185/ hour
For customers that need consistent, planned capacity and priority access.
- Named or consistent resources
- Priority scheduling and governance
- Three-month FIFO rollover
- Proactive plan for unused capacity
A customer-focused rollover policy
We review usage before balances accumulate. Unused reserved hours can be directed to documentation, training, health checks, backlog reduction or planned improvements. Customers with variable demand should use the Flex Bank instead of paying for monthly capacity they do not need.
Transparency before work begins
Clear expectations. Fewer surprises.
Flexibility should not mean ambiguity. Every Zelen engagement establishes the boundaries before delivery begins.
01
Outcome and scopeWhat success means, what is included and what is not.
02
OwnershipZelen and customer responsibilities, decisions and dependencies.
03
DeliveryDeliverables, acceptance criteria, timeline and decision points.
04
Commercial termsPricing structure, assumptions and invoicing.
05
GovernanceCommunication, escalation and how changes are handled.
06
What followsTransition, renewal, completion or the next engagement stage.
For consulting and technology partners
Built to strengthen your delivery.
Zelen can work as a specialist subcontractor, embedded team, defined workstream owner or product-enabled partner.
Discuss a partner engagement ↗Start with the outcome
Bring us the outcome. We'll engineer the how.
Share the business outcome, the constraints and where the work is under pressure. Zelen will define the right engagement, bring together the required expertise and establish a practical path to delivery.